Some of the questions we ask:

• What services or products do you deliver?
• How is your organization structured? Identifying stakeholders and key decision makers will let us work together efficiently and communicate clearly.
• Who are your existing customers and clients, and what are their needs?
• What differentiates you from other entities in your market segment?
• How is your current website performing? What is working well for you, and what needs fixing?

Common objectives may include:

• Expand existing client base.
• Expand your current services or products?
• Develop or enhance an existing website to better service your customers.
• Become the authoritative voice in your market.

This may include:

• Number of new and returning visitors to your website.
• How long do users spend on your website? How many pages do they access?
• Increase of online sales or subscriptions, if applicable.
• Increase of user accounts created, if applicable.
• Savings in the cost associated with customer support and inquiries.

We will provide you with:

• A specific list of website features and capabilities (e.g. content management system, message forum, ecommerce, membership management, etc).
• A timeline of when each specific component will be built, tested and deployed.
• A schedule of training sessions, as required.

• Establish the style of your website through mockups, a visual style guide, and functioning wireframes.
• Create custom applications and or customize open-source / commercial products.
• Gather, create or edit existing content as required. This includes: text, graphics, photos and video.
• Test, test, and then test some more.

• Provide ongoing analytics.
• Provide software updates.
• Provide training for new employees.
• Develop new features and functionality.